Sourcing Note 09 · Dispute Review
The gap was set at the hinge
A door that never sits flush is usually a hinge cup drilled off the layout line.
The door gap a buyer photographs as a defect was usually set at the hinge, weeks before delivery.
A wardrobe I inspected had one door sitting proud of the carcass. The factory blamed a warped door. It was not warped. The hinge cup was drilled off the layout line, so the door could never sit flush no matter how the adjuster was turned.
What I put in the drilling spec now: hinge cup position tolerance in millimetres, not just soft-close hinges on the PO. A hinge hides a misdrill only until the client opens the door. The fix is a number on the drawing, not a longer screw.
Send me the drilling layout from one of your orders and I will show you where the gap shows up first.